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Customer services

Our People

Our people are what set Magnet Expert apart. The senior management team, under the leadership of Managing Director Matthew Ellis, have decades of collective experience in the magnetic industry.

Our team of experts have witnessed every major development in magnetic technology over the last 30 years – they not only understand magnets, they live and breathe them.

Each and every member of our technical sales team is a magnet expert in their own right and has a passion for the endless possibilities and innovations magnets can enable. They pride themselves on finding elegant, simple magnetic solutions to often complex problems and love a challenge. Technology does not stand still, and nor does our team; always learning, each consultant is given regualr training in magnetic theory and applications. Customer service is the number one priority at Magnet Expert – start-up or multinational – you can rely on the same industry-renowned customer service and assistance with your project from start to finish.

Every member of the Magnet Expert team is empowered to go above and beyond for our customers and thanks to our dedicated team of operatives, quality assurance managers and dispatchers we can fulfill most UK orders next working day and European orders within 3-5 working days. If you order before 4pm Monday to Friday, our heroes behind the scenes ensure your order is dispatched the same day.

Talk to our team today, call us on 0845 519 4701 or email sales@magnetexpert.com to see how our people can help you.