At Magnet Expert, we use either Royal Mail or DPD for all our deliveries. We aim to dispatch all completed orders received before 4pm same day (Mon-Fri) and expect most of the orders to our UK customers to be delivered the next working day (although please note that we are dependent on Royal Mail's services and therefore cannot guarantee a next day delivery, unless this service has been selected).
Where 'Next Working Day' or 'DPD' is specified, this service requires a signature upon delivery.
Please be advised that where a Next Day delivery is specified, this only applies to 'business days'. If an order is placed before 4pm on a Friday it will be dispatched out for delivery on Monday. Any orders placed at the weekend will be dispatched on Monday. Alternatively, if you do require a Saturday delivery, simply select 'Saturday delivery' from the delivery options at checkout and your parcel will be delivered on Saturday before 1pm.
Standard UK delivery (First Class Royal Mail) - £1.45
Courier service (48 hours) - £2.95
Courier service (Northern Ireland) - £7.95
Guaranteed by 5pm next working day - £4.95
Guaranteed by 12pm next working day - £7.95
Saturday delivery by 1pm - £9.95
Guaranteed by 10am next working day - £19.95 (please call us on 0845 519 4701 to arrange pre-10am delivery, this option is not available as standard on the website)
International delivery - from £7.95
Please note: Customs Duty & Import Taxes will apply on deliveries to the EU
We hope you will be happy with your purchase from first4magnets. However, should you wish to return anything bought from us, we will be happy to issue a refund provided the item is returned in a fully resalable condition. We do not refund postage charges unless the item is faulty or damaged.
Please note that requests for returns should be made within 14 days of purchase.
In order to submit a return request, please login to your account by clicking on the 'Login' button at the top of the website (right hand corner). Once logged in, view your account and click 'Previous Orders'. You will be presented with a list of all your previous order. Simply go to the relevant order and tick any items you wish to return, you can then press 'Return Items'.
Once the product has been safely returned, one of our technicians will inspect the return for any defects and ensure the product is in a resalable condition, with no problems detected, your refund will be processed, this normally takes 3 - 5 working days (although almost all returns are refunded the day they arrive back to us).
Refunds can only be made to the original card used for the purchase. If the refund is requested due to an item being faulty or damaged, we will also refund your postage charges.
Shopping online with Magnet Expert Ltd is 100% safe and secure. We make it our priority to ensure that your personal and payment information is kept secure during your online shopping. To date, we have processed over 50,000 online orders.
Not one of our customers has been subject to any form of fraudulent use on their credit or debit cards as a result of using our website. You can ensure that shopping online with us is both safe and easy.
If you would like any further information about how we process your credit and debit card please contact a member of our staff. Email: firstname.lastname@example.org