We hope you will be happy with your purchase from first4magnets. However, should you wish to return anything bought from us, we will be happy to issue a refund provided the item is returned in a fully resalable condition. We do not refund postage charges unless the item is faulty or damaged.
Please note that requests for returns should be made within 14 days of purchase.
In order to submit a return request, please login to your account by clicking on the 'Login' button at the top of the website (right hand corner). Once logged in, view your account and click 'Previous Orders'. You will be presented with a list of all your previous order. Simply go to the relevant order and tick any items you wish to return, you can then press 'Return Items'.
Once the product has been safely returned, one of our technicians will inspect the return for any defects and ensure the product is in a resalable condition, with no problems detected, your refund will be processed, this normally takes 3 - 5 working days (although almost all returns are refunded the day they arrive back to us).
Refunds can only be made to the original card used for the purchase. If the refund is requested due to an item being faulty or damaged, we will also refund your postage charges.