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0845 519 4701 sales@magnetexpert.com

Delivery & Returns

DELIVERIES WITHIN THE UNITED KINGDOM

We dispatch all completed orders received before 4pm the same day (Mon - Fri) and expect orders to be delivered the next working day*.
*We depend on Royal Mail for our standard UK deliveries and therefore cannot guarantee a next day delivery on this service.

Please be advised DPD next working day service is only applicable to business days (Mon - Fri). Orders placed before 4pm on Friday will be delivered on Monday. DPD next working day service will require signature upon delivery.

You will receive an email with your tracking link once your order has been shipped from our warehouse.

Orders placed over the weekend (Sat - Sun) will be dispatched on Monday. Saturday & Sunday delivery services are available.

DELIVERY OPTIONS & CHARGES

Standard UK delivery - £1.45
First Class Royal Mail service 1-3 days (Mon-Sat)

Guaranteed delivery within 48hours – from £2.45
Royal Mail Tracked48 Delivery (Mon-Fri)

Express delivery 1-2 working days – from £3.45
Royal Mail Express Delivery 1-2 Working Days (Mon-Fri)

Guaranteed by 5pm next working day - from £4.75
DPD Tracked Service (Mon-Fri)

Guaranteed by 1pm next working day - from £7.95
Royal Mail Special Delivery (Mon-Fri)

Guaranteed by 12pm next working day - from £8.95
DPD Tracked Service (Mon-Fri)

Guaranteed by 10:30m next working day - from £17.95
DPD Tracked Service (Mon-Fri)

Guaranteed by 9am next working day – from £16.95
Royal Mail Special Delivery (Mon-Fri)

Saturday delivery – from £8.95
Royal Mail Special Delivery Tracked service by 9am or 1pm.
DPD Tracked Saturday Delivery by 12pm or 5pm

Sunday Delivery – from £8.95
DPD Sunday Delivery by 12pm or 5pm
Orders must be placed before 4pm Friday

Available services may be affected by the order’s value, estimated weight and country/post code (see below).

The displayed options are those the system calculates as most applicable, these services may be changed during dispatch of the order to the next nearest option if the selected option is not applicable.

Delivery times depend on the type of delivery service selected*.

If your estimated delivery date has passed and you haven’t received your order, contact us on 0845 519 4701 or email at sales@magnetexpert.com be sure to include your order reference number and we can help you further.

*During busy periods delivery times may take a little longer, we will work hard to keep delays to a minimum.

 

UK OFFSHORE & HIGHLANDS DELIVERY

The number of services available will be affected by deliveries to Northern Ireland, the Scottish Highlands and all offshore islands. An additional service will also be available as detailed below…

DPD Offshore, Islands & Highland Delivery within 48hours – from £16.95
DPD Tracked Service (Mon-Fri)

The following postcodes are considered as being part of the highlands or offshore:

Guernsey*: GY1 to GY10

Isle of Man: IM1 to IM99

Isle of Wight: PO30 to PO41

Jersey*: JE1 to JE5

Northern Ireland: BT1 to BT94

Scotland, including Highlands: KW0 to KW17, PH15 to PH99, IV1 to IV99, AB31 to AB56, ZE1 to ZE3, FK17 to FK21, G83, HS1 to HS9, PA20 to PA78,

West Cornwall: TR21 to TR25

*For orders to Guernsey and Jersey, choosing the UK Channel Islands country option will adjust the order VAT accordingly on checkout – applicable post codes only.

 

DELIVERY TO EUROPE

We use the following couriers for international orders:

Standard International Delivery - from £5.95

Royal Mail Signed For - from £8.95

Royal Mail Tracked & Signed - from £8.95

DPD (by road) - from £9.95

FedEx International - from £16.95

Delivery services and arrival times will vary widely from country to county, once your order has arrived in your country; it will be passed on to the internal postal service. We expect most orders to be delivered within 2 - 7 working days.

 

DELIVERY OUTSIDE OF EUROPE

Currently we do not deliver outside of Europe, for more information please contact our customer service on 0845 519 4701.

 

EXCHANGE & RETURNS

If you are not completely happy with your purchase, you can return your order to us in a resalable condition within 14 days of purchase.

Returns must be securely packaged and arrive safely to our warehouse in a resalable condition. We aim to provide a hassle-free way to return your purchase, please follow the steps in my account > my order history or contact our customer service on 0845 519 4701.

You will be contacted as soon as we receive your returned order and we will work as quickly as possible to issue a refund to the original method of payment. We try to issue refunds on the day of receiving your order, although sometimes it may take between 3- 5 working days. Please note, we do not offer refunds on postal charges.

On the unlikely chance you receive a faulty or damaged product, please contact us on 0845 519 4701 and we will send out a replacement. We will refund the postage and packaging charges you have paid to receive and return faulty or damaged products. Please send us a copy of your postage receipt.

We do not accept responsibility for returns lost or damaged in transit so please keep your proof of postage.

 

IMPORTANT NOTE - STRONG MAGNETS

We package strong magnets in a way that a large gap is created between the magnet and any ferrous material which may be encountered on the parcels journey.

We strongly recommend reusing the original packaging for returns, to protect the product itself and anything around it.

We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery. We cannot be held responsible for returns lost in transit.

If a magnet is insufficiently packaged, it may attract to ferrous materials and be removed from its packaging; potentially causing delays in delivery.

 

UNDELIVERED PACKAGES

A package may be undelivered due to several reasons:

The address provided may be incorrect - please double-check the details when placing your order.

Several failed delivery attempts - our couriers will usually make more than one attempt to deliver your package, after that the package will be send to your local depot. You will be notified by the courier of the location.

Local depot - if after several days you have not picked up your package or notified your local depot, your package will be sent back to us.

Damaged in transit - our couriers will not attempt to deliver a damaged package, it will be sent right back to us. We will notify you and send out a replacement immediately.

We will attempt to contact you if we receive your package as undelivered, if we are unable to reach you, we will process a refund (excluding delivery charges).

None of the above information or conditions affects your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.